welcome to my portfolio website
I am
Abdullah Ahmad
a Front-End Developer & Call Center Agent
I craft responsive websites where technologies meet creativity.
"if the code work, do not touch it."
— Eng. Abdullah Ahmad
My Projects
Check out some of the projects I've worked on.
This is a responsive smart queue management system for small business website.
a basic Animated potrfolio website with dark theme
Full-featured personal finance tracker (in progress)
Skills
Education
My academic journey and qualifications
Bachelor of Science in Software Engineering
Üsküdar Üniversitesi
Specialized in Software Engineering with focus on web development.
English preparatory program - B2 Level (CEFR)
Üsküdar Üniversitesi
Work Experience
Professional roles and responsibilities
Call Center Agent
Blue Wave Suite Hotel
Location: Remote.
Main responsibilities: Handled bookings, customer queries, and follow-ups.
Call Center Agent
Vertex Solutions Ltd
Location: Istanbul, Turkiye.
Main responsibilities: Managed customer inquiries and issue resolution.
Call Center Agent Intern
Vertex Solutions Ltd
Location: Istanbul, Turkiye.
Main responsibilities: Supported inbound/outbound calls and learned CRM tools.
Front-end Internship
CodeWave Technologies
Location: Istanbul, Turkiye.
Main responsibilities: Gained hands-on experience in front-end development technologies and modern web practices.
Certifications
Professional certifications and achievements
Responsive Web Design
freeCodeCamp
2025
learined the fundamentals of responsive web design, including HTML, CSS, and JavaScript
Web design course
Udemy
2023
strong skills in creating websites with HTML, CSS and Wordpress
Foundations of Front-End Development
Coursera
2025
learned to solve problems, design algorithms, and write efficient, modular code
javaScript Basics
hackerrank
2025
learned the basics of javaScript programming language.
Front-End Web Development
Coursera
2025
learned the basics of front-end web development, including HTML, CSS, and JavaScript
Introduction to React JS
Cursa
2025
introduction to the most popular javaScript library for building user interfaces: React JS.
Customer Service Training
Alison
2025
learned the fundamentals of customer service, including effective communication, problem-solving, and handling difficult customers.
Guide to Call Center Management
Alison
2025
learned stragies for managing inbound and outbound call centers operations.
Introduction to Communication Skills
Alison
2025
Built strong verbal and non-verbal communication skills for clear interactions, imporeved interpersonal skills for both workplace and customer-facing situaitons.
Call Center Customer Service Training (Kwestyon Course)
Cursa
2025
Trained in proper call etiquette, tone, and professional handling of inbound/outbound calls,Learned techniques for managing difficult customers and de-escalating tense situations.
Underestanding Your Customers
OpenLearn
2025
learned to analyze customer behavior and preferences to tailor service approaches,Developed skills to anticipate customer needs and enhance overall satisfaction.
Inbound
HubSpot Academy
2025
Gained knowledge of inbound marketing principles and strategies,Learned to attract, engage, and delight customers through content and personalized experiences.
Active Listening: Enhancing Communication Skills
Cursa
2025
Mastred active listening techniques to improve understanding and rapport,Learned to provide constructive feedback and ask clarifying questions for effective communication.
Customer Service Essentials
Great Learning
2025
Learned essential customer service skills including communication, problem-solving, and conflict resolution,Developed strategies to handle challenging customer interactions and turn them into positive experiences.
Effective communication in the workplace
The Open University
2025
Recognized for completing a course covering communication types, required skills, impact on perception, overcoming workplace challenges, and self-reflection on communication skills.
About Me
Hello! I'm Abdullah Ahmad, a passionate Front-End Developer and experienced Call Center Agent. I recently graduated with a Bachelor of Science in Software Engineering from Üsküdar Üniversitesi, and I am now based in Kuwait.
My journey started with a deep curiosity about how the web works, which grew into a love for building responsive and user-friendly websites. I specialize in HTML, CSS, JavaScript, and modern frameworks, always aiming to combine creativity with solid functionality.
In addition to my technical background, I've developed strong communication and problem-solving skills through hands-on roles in customer service. Whether I'm developing digital solutions or supporting clients, I value empathy, clarity, and continuous learning.
Outside of coding and customer support, I enjoy exploring new technologies, keeping up with software trends, and collaborating on innovative projects. My goal is to make a positive impact—one line of code and one conversation at a time.
Let's connect and create something amazing together!